FAQ

To ensure we are the best at what we do we keep our list of services short. We specialise in Deep Tissue, Sports, Remedial and Soft Tissue Massage as well as Dry Needling/Cupping.

What we believe we offer is a great service delivered by highly experienced and passionate remedial massage team. Each therapist is ready to go above and beyond to ensure their massage treatment has a positive impact on your life. This makes us a stand out Remedial Massage Clinic in the WCCC area. We are incredibly proud of that fact.

Deep tissue massage is a remedial massage technique that involves feeling deep into the muscle layers to find any adhesions and break them up. To us these feel like thick nodules of lumpy tissue, which we can often flick over. To you, these are sometimes referred to as ‘knots.’

The way the body is made up is you have layers and layers of these cells that turn into muscle tissue, that combine to create what most people know as a ‘muscle.’ These muscles then work in groups often layered one onto of the other to create movement, keep you upright, and protect underlying organs.

If you only ever work on the superficial muscles you miss the ones deeper down which can affect joint range of motion and tightness just as much as the superficial ones. Deep tissue massage aims to go through those first superficial layers of muscle tissue and lengthen the tissue that is deeper down.

As a remedial massage therapist is working through the tissue they are aiming to break up tiny adhesions in the facia that surrounds muscles groups, individual muscles and their components. To us, as we are using deep tissue massage initially the muscle feels difficult to glide through. It’s thick and there is great resistance under our hands. As we loosen off the tissue it gradually becomes easier to move through it. We can get deeper and deeper into the muscle layers without causing as much pain and it help to promote better movement at the joint.

Due to the nature of ‘deep’ tissue massage it can often be quite painful, however the short pain is worth the long term benefits of improved quality and range of movement, deceased pain and tightness and general reduction in the risk factors that can cause injury.

Yes we certainly do! We have a pregnancy specific pillow which we use for these massages. It is incredibly comfortable and allows you to lie on your front.

The average full-body massage treatment lasts approximately one hour. A half-hour appointment only allows time for a partial massage session, such as neck and shoulders, back or legs and feet. Many people prefer a 60 minute session for optimal relaxation.

No, there are several medical conditions that would make massage inappropriate. That’s why it is necessary that you fill out the health history forms before you begin your session. The massage therapist will ask general health questions to rule out if you have any contraindications to massage. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor’s care, your massage therapist may recommend you obtain a Doctor’s referral before treatment. This is not a common occurrence, there are many different types of massage to suit your requirements, tailored to acquire your desired outcome.

Our massage therapists use hypoallergenic massage oils or lotions. However, if you have sensitivity to certain types of oils or lotion please bring it to the massage therapist’s attention as most practitioners have an assortment of oils and lotions on hand. All oils are nut free and water based, we also have non allergic oils available for sensitive skins. A wide range of essential oils are available.

Your massage therapist will require you to fill out a health history form. Afterwards the therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed and to determine what type of massage or combination of modalities  is appropriate for you. Your massage therapist may perform certain assessments and testing to evaluate your condition, and to see if you have any presenting complaints.

Your massage will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.

Depending on the primary technique your therapist uses, you may or may not need to undress. For a full body massage you will undress to your underwear. Your massage therapist will give you privacy to undress to your underwear, and you will be covered with a towel at all times except the area being worked on.

Make yourself comfortable. If your therapist wants you to adjust your position, she or he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It’s up to you. It is your massage and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.

Maybe! (Sorry!) It is quite common to be sore for a few days after your treatment. You can feel tender to touch and this may last up to 4 days. If you are in severe pain, it feels catchy or you experience numbness or pins and needles please contact your WCCC practitioner immediately for further advice.

Make sure to read of our “What to Expect” sheet after your treatment for more information?

Yes! We have an onsite car park. Otherwise there is ample street parking in the service lane. To see exactly where we are check out our contact us page.

back to sleep is the vision of one of Melbourne’s leading health care professionals, Dr. George Skandalellis (Chiropractor). After years of hearing patients’ complaints about poor sleep and their retail experience, Dr. Skandalellis decided to learn about the world of mattresses and pillows. His vision was to create a destination where everyday people had access to accurate information, advice and could trust the quality of the products and knowledge provided.

In 2004, after two years of research and development of the back to sleep product range at WCCC, Dr. Skandalellis enlisted the help of fellow health care professionals and leading industry manufacturer’s, to re-develop, re-test and re-create the range of back to sleep mattresses, pillows and sleeping aids.

After several years of developing and growing our product range in-line with technology developments and our unique service offering, the first independent back to sleep showroom was opened in 2009.

Fast forward to the present, we custom built our head office and company-owned showroom in Balwyn, Victoria and continually developing and expanding our exclusive range of products.

Yes we do! You can now buy them directly at our clinic for any of our healthcare services!

Yes, we have a Hicaps machine, meaning you can claim your health insurance rebate on the spot and only pay any gap on the day.

WCCC is proud to be a BUPA Members First clinic. If you visit a provider in BUPA’s extensive Members First network, you can receive the following benefits:

• Higher benefits – in most instances you’ll receive additional value with higher benefits as well as the added certainty of knowing how much you will be charged for treatment and how much you’ll get back on chiropractic and massage services*
• Get between 60% and 100%* back at Members First providers for most chiro services
• Gap free for your kids up to the age of 25 – on selected packages on a range of extras products when taken with hospital cover on a family membership up to yearly limits.**
  • * Subject to Extras cover held. Fund and policy rules, waiting periods and yearly limits apply.*
  • ** Fund and policy rules, waiting periods apply. Child dependants only. Excludes orthodontics and hospital treatments. Available on all family packages, Ultimate Health Cover, Silver, Gold and Platinum Extras when taken with hospital cover on a family membership.
  • Any benefits you receive from Bupa network providers are subject to the terms and conditions of your chosen level of cover apply to all relevant areas including yearly limits and waiting periods.
• An easy, instant way to claim
• Bupa Members First providers also offer you the convenience of on-the-spot claiming in most instances. Just swipe your Bupa card to make a claim and pay any ‘gap’ on-the-spot. It’s that easy.

WCCC is proud to be a Medibank Members Choice Clinic. If you visit a provider in Medibank’s extensive Members Choice network, you can receive the following benefits:

• Capped prices so there are no surprises in your bill^
• Percentage back of charge. This could be 55%, 70%, 85% or 100% depending on your type of cover*
• A wider range of extras services than other insurers
• Generally lower out-of-pockets than non-Members’ Choice providers
  • ^ – excludes optical retail outlets
  • * – for eligible services up to your annual limit.

Yes! WCCC has HICAPs which allows for ‘on the spot’ claims for chiropractic and remedial massage.

No worries! We can either give you a receipt or email you a receipt so that you can claim back your treatment session online or in store.

No. Unfortunately you cannot use another person’s massage allowance on the same card if you run out. Health Funds are very strict with this and do regular audits of healthcare clinics. If we allow you to use another person’s name we can potentially lose our registration with health funds and no one would be able to claim back their treatment. We hope you can understand why we cannot allow you to use another family member’s name.

Yes! You will receive a SMS reminder the day before the actual appointment.

Our website can give you lots of info on who we are, what we do and how it works; we also have a Facebook Page, and an Instagram account for our patients to access.

WCCC accepts EFTPOS, Visa, Mastercard, Medicare (with a GP referral), and ZipMoney. We also accept cash payments.

Yes, all our treatments are covered by health insurance. *On occasion, our new therapists may take a couple of weeks to have all their provider numbers organised (our profession requires new numbers to be generated for each clinic address). If this is the case for your treatment, we may discount the treatment price for you to compensate for the rebate payment.

We have toilets and bathrooms, shower facilities, and cold water available.

We are 2.4km away from the Glen Waverley train station. There are also extensive bus services to the area with a bus stop directly outside the clinic.

All our practitioners are qualified and every practitioner is a certified member of their Professional Associations. This ensures you will only receive the highest quality treatment, and all the treatments are covered by health insurance. Our practitioners also hold current first aid certificates.

A Medicare rebate is available for a maximum of five (5) services per patient each calendar year. Please note that allied health providers may set their own fees. Patients must have a GP Management Plan and Team Care Arrangements prepared by their GP, or be Commonwealth-funded residents of an aged care facility who are managed under a multidisciplinary care plan.