FAQ

At Waverley Central Chiropractic Clinic, we focus on providing high-quality, specialised massage services. Our offerings include:

• Deep Tissue Massage
• Sports Massage
• Remedial Massage
• Soft Tissue Massage
• Dry Needling & Cupping

Our highly experienced and passionate massage team is committed to delivering care that has a positive impact on your wellbeing, making us a leading remedial massage clinic in Glen Waverley and surrounding areas.

Deep Tissue Massage targets the deeper layers of muscle and fascia, aiming to release adhesions (commonly referred to as “knots”) that can restrict movement and cause tension. It works through superficial layers to lengthen and relax deeper tissues, improving joint mobility and reducing tightness. While some pressure may be felt, the long-term benefits include enhanced movement, reduced pain, and lower risk of injury.

Remedial Massage focuses on assessing and treating muscular pain, dysfunction, and tension. Techniques can include deep tissue work, trigger point therapy, stretching, and soft tissue release. Remedial massage is tailored to your specific needs and is effective for pain relief, injury recovery, and rehabilitation.

Yes. We provide pregnancy-specific massage using a specially designed pillow that allows you to lie comfortably on your front. Treatments are adapted for safety and comfort, helping relieve common pregnancy discomforts such as back pain, swelling, and muscle tension.

Full-body massage: Approximately 60 minutes for complete coverage and optimal relaxation.

Partial session: Approximately 30 minutes, focusing on areas such as neck and shoulders, back, or legs and feet.

Many clients prefer a 60-minute session to achieve the greatest therapeutic benefit.

Massage is generally suitable for most people, but there are medical conditions that may make it inappropriate. Before your session, you will complete a health history form and discuss any health concerns or medications with your therapist. In rare cases, your therapist may recommend obtaining a doctor’s referral. All treatments are tailored to your individual health needs and goals.

We use hypoallergenic, water-based, nut-free oils, with non-allergenic options available for sensitive skin. Essential oils are also offered. If you have any skin sensitivities, please inform your therapist so they can select a suitable option.

Assessment & Consultation: Your therapist will review your health history, discuss your goals, and identify areas requiring attention. Some assessments or testing may be performed if needed.

Environment: Massage takes place in a warm, quiet room. Soft music may be played to enhance relaxation. You will lie on a table designed for comfort.

Privacy & Comfort: Depending on the massage type, you may undress to your underwear. You will always be covered with towels, except for the area being treated.

Your Role: Relax and make yourself comfortable. You can move or adjust position as needed. The session is customised to your comfort and needs.

Relax and focus on comfort. If your therapist needs you to adjust your position, they will guide you. Otherwise, move as needed. Some clients close their eyes and enjoy complete relaxation, while others like to talk. It’s your session, and you should do what feels most natural.

Frequency depends on your health goals, condition, and lifestyle. For chronic tension or injury recovery, 1–2 sessions per week may be recommended initially. For maintenance or stress relief, sessions every 2–4 weeks may suffice. Your therapist will develop a personalised plan.

Yes. Sports massage and deep tissue techniques can help:

• Reduce muscle tension
• Improve flexibility and joint range of motion
• Enhance circulation to promote recovery
• Minimise the risk of injury

These benefits can support training, competition performance, and post-exercise recovery.

Absolutely. Massage can be adapted for all ages, including children and seniors. Techniques are modified for safety, comfort, and effectiveness, supporting recovery, relaxation, and improved mobility.

Mild soreness or stiffness can sometimes occur, especially after deep tissue or remedial work. This is usually temporary and resolves within 24–48 hours. You can apply gentle stretching, heat or cold, and hydration to support recovery. If soreness persists, contact your therapist for advice.

Chinese Medicine (CM) is a traditional system of health care that has been practised for thousands of years. It focuses on restoring balance in the body, mind, and energy (Qi) to promote optimal health and wellbeing. Key components of CM include acupuncture, Chinese herbal medicine, cupping, moxibustion, and lifestyle therapies. Treatments are personalised based on an individual’s health history, current symptoms, and overall constitution.

Chinese Medicine is often used to manage a wide range of conditions, including but not limited to:

• Musculoskeletal pain (back, neck, shoulders, joints)
• Headaches and migraines
• Digestive issues (IBS, bloating, nausea)
• Stress, anxiety, and insomnia
• Respiratory conditions (allergies, asthma)
• Women’s health (menstrual irregularities, fertility support, menopause)
• Immune support and chronic conditions

Clinical studies support the effectiveness of acupuncture and herbal therapies for pain relief, musculoskeletal issues, and stress reduction (Vickers et al., 2018; Lee et al., 2020).

No referral is necessary. Chinese medicine practitioners are primary healthcare providers, and you can book an appointment directly. For some cases, your practitioner may collaborate with your GP or other healthcare providers to ensure coordinated care.

Initial Assessment: Your practitioner will review your medical history, lifestyle, and current symptoms.

Examination: Techniques such as pulse and tongue diagnosis may be used to assess your overall health.

Treatment Plan: Your practitioner will recommend a personalised plan, which may include acupuncture, herbal medicine, lifestyle advice, or a combination of therapies.

Follow-Up: Treatment is usually provided over multiple sessions, with progress monitored and the plan adjusted as needed.

Chinese medicine is generally considered safe when practised by qualified, registered practitioners. Treatments are tailored to your individual health, and practitioners take precautions based on medical history, medications, and conditions. Acupuncture is minimally invasive, and herbal formulas are prepared following strict safety standards.

Acupuncture uses very fine, sterile needles, which may cause mild, brief sensations such as tingling, warmth, or pressure. Most patients report relaxation during treatment. Acupuncture is generally well-tolerated, and practitioners adjust techniques for comfort.

The number of sessions depends on your condition, its severity, and your health goals. Acute issues may require fewer sessions, while chronic or complex conditions often benefit from a series of treatments. Your practitioner will provide a personalised recommendation.

Yes. Chinese medicine is adaptable for all ages, including children and seniors. Techniques and herbal prescriptions are adjusted for safety and effectiveness.

Side effects are uncommon but can include:

• Mild bruising or soreness at acupuncture sites
• Temporary digestive changes from herbal formulas
• Minor fatigue after treatment

Practitioners monitor your response closely and adjust treatment to minimise risks and maximise benefits.

Yes. Many patients use Chinese medicine in conjunction with Western medical care. Practitioners can coordinate with your GP or specialist to ensure safe and complementary treatment.

Wear loose, comfortable clothing (especially for acupuncture).

Bring a list of medications, supplements, and relevant medical history.

Arrive hydrated and well-rested to maximise the effectiveness of your session.

Mild soreness is common after chiropractic, massage, or remedial treatments. You may feel tender to touch for a few days, sometimes up to 3–4 days. This is usually part of the body adjusting to the treatment.

If you experience severe pain, sharp or catching sensations, numbness, or pins and needles, contact your WCCC practitioner immediately for advice.

For more guidance, be sure to read our “What to Expect” sheet provided after your treatment.

Yes! We have onsite car parking, and there is also ample street parking in the service lane. You can view our location on the Contact Us page of our website.

Back to Sleep is the vision of Dr. George Skandalellis (Chiropractor), a leading Melbourne health professional. Motivated by patient complaints about poor sleep and retail experiences, Dr. Skandalellis researched and developed a range of mattresses, pillows, and sleep aids.

After two years of research, the Back to Sleep product range was tested and refined with health professionals and industry manufacturers.

The first independent showroom opened in 2009.

Today, Back to Sleep continues to expand with a custom-built head office and showroom in Balwyn, providing quality sleep solutions with expert guidance.

Yes! Gift vouchers are available for all healthcare services and can be purchased directly at our clinic.

Yes. WCCC has a HICAPS machine, allowing you to claim your private health insurance rebate on the spot and only pay the gap.

WCCC is a Bupa Members First clinic, meaning:

• Higher benefits – often more value for chiropractic and massage services.
• Gap-free care for children (up to age 25) on selected packages.
• Instant claiming – simply swipe your Bupa card to claim and pay any gap.

Benefits are subject to your fund rules, waiting periods, and yearly limits.

As a Medibank Members Choice clinic, WCCC offers:

• Capped prices – no surprises on your bill
• Percentage back on charges – typically 55%, 70%, 85%, or 100% depending on your cover
• Broader extras services than other insurers
• Lower out-of-pocket costs compared with non-Members Choice providers

Eligibility and limits are determined by your Medibank cover.

Yes. WCCC provides on-the-spot claims for chiropractic and remedial massage.

No problem. We can provide a receipt or email for you to claim your rebate online or in-store.

No. Health funds require each patient to use their own allowance, and sharing is not permitted. Doing so could affect our registration with health funds.

Yes. You will receive an SMS reminder the day before your appointment.

Visit our website, Facebook Page, or Instagram account to learn more about our services, practitioners, and patient resources.

We accept:

• EFTPOS
• Visa & Mastercard
• Cash
• Medicare (with a GP referral)

Yes, all our treatments are eligible for rebates. Occasionally, new therapists may take a couple of weeks to receive provider numbers, during which we may offer discounted sessions to account for rebate timing.

Our clinic includes:

• Toilets and bathrooms
• Shower facilities
• Cold water

We are 2.4 km from Glen Waverley train station, with extensive bus services and a stop directly outside the clinic.

Yes. All our practitioners are university-trained, fully accredited, and certified members of their professional associations. This ensures:

• The highest quality of care
• Health fund rebates
• Current first aid certification

Medicare rebates are available for up to five allied health services per calendar year under a GP Management Plan (GMP) and Team Care Arrangement (TCA). Rebates may vary depending on your plan.